Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Diabetic Information Packs
- New
02/07/2020
For advice and guidance on diabetes, please see the following information packs: Diabetes Information Pack 10 Simple Steps to Prevent Foot Problems Diabetes 15 Healthcare Essentials Food Labels Made Easy Read more
Pre-Diabetic Pack
- New
02/07/2020
For information on Pre-Diabetes, please see the Non-Diabetic Hyperglycaemia (Pre-Diabetes) Action Pack. Read more
The Rowans Surgery GP Clinical Lead Update July 2020
- New
30/06/2020
Dear patients, As we move into the summer months and Covid-19 cases in the UK continue to fall I wanted to update you on some important changes we have been making at The Rowans Surgery to improve the way we support you. I would like to take th Read more
Electronic Repeat Dispensing
- New
30/06/2020
The surgery will be offering Electronic Repeat Dispensing Service (eRD) from 01/07/2020. This will mean you won’t have to re-order or collect your repeat prescriptions from your GP practice every time you need more medicine. If you or someone you Read more
Hello From Dr Paul Riley GP Clinical Lead
18/05/2020
Appointments Update
25/03/2020
NHS Isolation Note
20/03/2020
Hay Fever
09/03/2020
Practice Closure
27/02/2020
Flu
29/08/2019
Connecting Your Care
20/05/2019
Find health help with NHS website and app
14/05/2019
Extended Access
02/05/2019
New Patients
12/01/2019

The Rowans Surgery

CQC Inspected and Rated
Good

We are currently OPEN.

The Rowans Surgery

News

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The Rowans Surgery

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

The Rowans Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):